If you are not satisfied with your product(s) ordered, you can return your package within a cooling-off period of 14 days without giving reasons (right of withdrawal). The cooling-off period starts the day after which you have received the product or the day after a third party website designated by you (this is not the carrier) has received the product.
If you want to cancel your order, you can do so by any means. You are free to use this model form and send it back to us. For your convenience, you can also log in to your Martini Bercolli® account to register your return.
Incase you would like to return or exchange your product, simply choose refund and place a new order via martinibercolli.com.
You will receive an email with return instructions. We will also keep you updated about the process and our shipping provider will send you a tracking code to follow your package.
Please send all items you wish to return from an order in the same package for shipment, to make sure your return is processed as quickly as possible. You are only liable for any diminished value of the goods as a result of handling; other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered, or worn (other than to try the item on) and any labels or tags should be intact.
While requesting your return, you can choose between a refund or an exchange.
The right of withdrawal will not be restricted to the return/exchange requirements.
For more information about our returns and exchange policy, see article 6 in our Terms & Conditions.